Jack & Jones

Jack & Jones is part of the Bestseller Group with 15,000 multi-brand stores, spread across 38 markets worldwide. 

What a lost trade show booth can teach you about trust 

The transport company: "The stand is gone and we do not know if it will arrive on time". 

The fashion fair Panorama in Berlin had just ended, and the stand had been packed down and made ready for dispatch. However, due to an error by the transport company, the material had not been sent away and no one knew where it was. The day before it had to be ready Easyfair received a call that the stand had been found in the Berlin Messecenter.

"Then it was about reacting quickly and starting the right processes."

"The goods were sent from Berlin, and when it arrived in Copenhagen, we had 12 men from Easyfair ready to go. We worked all evening, and at 3 o'clock at night we could send a text message to Jack & Jones and tell, that the stand was ready for handover at the agreed time.

- Emil Hansen, project manager at Easyfair